Customer support
We are here to help your kindergarten team
Whether you are opening a new center, inviting assistants, or rolling out the parent app, our specialists respond with practical guidance for your daily workflow.
What to expect
- Personal responses from Pebli customer success within one business day
- Prioritized support for urgent issues, data concerns, and critical uptime questions
- Hands-on onboarding assistance for new franchise locations and partner programs
Get in touch with our support team
Reach out to our partnership specialists for detailed responses tailored to your needs, whether you have quick questions or need strategic planning guidance.
Email support
Share the full context of your question, attach files, and our partnership specialists will follow up with a detailed response.
Support expertise tailored to partners
Our team combines early-education operations experience with deep platform knowledge to guide directors, managers, and multi-site operators through every step.
Account access
- Password resets, OTP delivery issues, or locked accounts
- Managing organization members and role permissions
- Updating primary contact or billing owner details
Onboarding help
- Guided setup for new partners and franchise locations
- Importing rosters or syncing external systems where available
- Inviting team members to collaborate on proposals
Billing and legal
- Invoices, payment methods, and tax documentation
- Service-level agreements and security questionnaires
- Procurement reviews and custom contracting needs
Integrations
- Connecting to calendars or messaging tools where supported
- Troubleshooting API credentials and rate limits
- Receiving webhooks for operational updates where configured
Need help before opening day or during rollout?
Flag urgent timelines in your message and include your target go-live date. We prioritize responses for time-sensitive rollouts and issues affecting families or staff access.
Monday to Friday, 08:00-20:00 (GMT+2)
For platform outages affecting your center, email support@pebli.app with your kindergarten name and describe the impact.
What to include in your request
- Your organization name, relevant workspace, and the teammates involved
- A concise summary of the issue or goal, plus any steps already taken
- Links, screenshots, CSV samples, or log excerpts that will help us replicate the situation
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